Help

Silica plays sources you supply. It does not provide channels, films or guides.

Add an IPTV source

Open Settings → Playlists → Manage sources → Add source. Silica supports M3U/M3U8 playlists (URL or local file), Xtream-compatible accounts (server URL, username, password), and XMLTV programme guides. Silica does not provide playlists or credentials.

Activate Premium on a TV

On the TV, open Silica and choose Activate this TV. Note the code on screen, then on your phone or computer go to account.silica.tv/activate, enter the code, and follow the steps. The TV must approve the request before activation completes.

Restore Premium or use a recovery code

If you already bought Premium on the web, open Activate your TV and sign in with the same email. If you have a household recovery code from a previous purchase, enter it during activation to restore access.

Upgrade to lifetime

Already subscribed and want lifetime? On the TV, open Silica and choose Activate this TV. On your phone or computer, go to Activate your TV, enter the code, verify your email and choose Upgrade to lifetime. Lifetime is a separate one-time purchase. A web subscription then stops renewing, and you are not charged for it again. A Google Play subscription is not cancelled by buying lifetime; you can manage it in Google Play.

Remove a device

On the device you want to remove, open Account → Membership → Manage devices and remove it from your household. Each household can have up to five active devices.

Cancel Premium

Where you bought determines how you cancel. Google Play: Play Store → Payments & subscriptions. Amazon Appstore: Premium is a one-off lifetime purchase, so there is nothing to cancel. Web subscription: use the link below, or email [email protected].

Manage or cancel your subscription

Troubleshooting basics

Channels missing? Refresh the source or check the playlist URL with your provider. Playback stutters? Try a lower stream variant if your source offers one, or hand off to an external player. Guide empty? Confirm your XMLTV URL or Xtream EPG settings. Still stuck? Email support with your device model and what you expected to happen.

Support

Email [email protected]. We never ask for your provider login, playlist password, or payment card details by email.